BookMakers, Policies

Delivery Payment Terms Returns Damage Prices Quantity Discounts Class & Workshop Orders

HOME Wholesale Orders Minimum Orders

For materials in stock, we normally ship within 1-2 business days of receipt of your order. We do our best to ship remaining backordered items as quickly as possible, although there can be occasional longer delays of some harder-to-get imported and/or hand-made materials. Please tell us if you have deadlines so that we can do our best to help meet them, or at let you know if it would be better to substitute alternate materials. Domestic orders are shipped daily via UPS – a street address is required. Normal delivery is via UPS Ground Service. Expedited delivery is also available (additional shipping charges apply); if this service is desired we must receive the order before 1:00 pm Eastern Time. Foreign orders are also shipped via UPS, unless postal service is requested.

Payment Terms Top of Page

Institutions such as universities, libraries, museums, historical societies, schools, etc. are set up with "net 30" terms, with a valid purchase order. Individuals and small businesses must prepay, using either a check or credit card (Visa, MasterCard or Discover). We will be happy to prepare a pro forma invoice or estimate, for you to anticipate the actual shipping charges. Please note that we will also be happy to call you for credit card information, once you have sent your order. This extra step helps avoid potential theft of your credit card number (please see How to Order).

Returns Top of Page

We aim to please, and accept returns of most unused items, within 60 days of the shipping date, for any reason. We do have some important exceptions:

Most custom orders cannot be returned.
Cut cloth, some large orders, and some heavy orders (e.g., binder’s board), cannot be returned, or may be subject to a 25% restocking charge, at BookMakers’ discretion. Please inquire.
Please call us prior to returning, and let us know the reason. The original packing materials can usually be used in repacking.
If we are notified of your wish to return something within 10 days of the shipping date, we will issue a UPS “call tag” to have the package picked up, at our expense.
After 10 days, we still gladly take returns, but we request that you ship the materials back to us. You can choose the safe delivery method that is most convenient for you (Post Office or UPS).

Upon receipt of the returned items, we will issue merchandise credit to be applied to your next order; this credit is valid for one year. If you prefer a refund, please just let us know. If your order had been paid for by credit card, we will issue a credit to that account.

Damage Top of Page

We pack your materials carefully using heavy-duty packaging materials, some of which are custom-made for our merchandise. Despite this, there is occasional damage that occurs during transit, for which we cannot be responsible. If there is obvious damage to a package, you must note this when signing for the delivery, and file a claim with the carrier (normally UPS). If damage is discovered after opening the package, please save the packaging materials for inspection, and file a claim with the carrier. Be sure to notify us; we can usually facilitate your claim.

Prices Top of Page

All prices shown are F.O.B College Park, Maryland, unless otherwise noted.

If you are familiar with us, you know that we really don't change prices very often; we make every effort to keep them stable. When there are unusual currency fluctuations or cost increases, however, our prices are subject to change without notice. For price increases over 15% more than what you were expecting, we will contact you prior to shipping.

Quantity Discounts Top of Page

For many of our supplies, we offer discounts for purchases of larger quantities. A click on the “quantity discount” will bring you to a supplemental discount page. After viewing the discount table, use your browser’s “back” button to return to the item description. Please note that discounts normally apply only when you are purchasing multiple quantities of the same size and color of a particular item (we find we can actually be more generous this way!).

Class and Workshop Orders Top of Page

To ensure that we have adequate supply, please call as soon as you know the dates and requirements for your class or workshop. This doesn't obligate you, but it does help us purchase sufficient quantities for your potential needs. Please note that there are quantity discounts available for many items.

WHOLESALE ORDERS Top of Page

To aid small art stores and university bookstores in providing the basic assortment of tools and supplies needed for the burgeoning interest in bookbinding and book arts, we offer wholesale pricing for a number of our materials. The minimum order size is small. Please call for details. To qualify for wholesale pricing, a copy of the store's state resale certificate must be sent, with a short letter describing the clientele served.

MINIMUM ORDERS Top of Page

We have no minimum order size. We do, however, have a minimum shipping charge of $8.50. Be aware that for orders under $35.00, the shipping and handling charges can seem proportionally high compared with the value of what you ordered.