Policies

Minimum Order Size

We have no minimum order size. We do, however, have a minimum shipping charge of $9.00. Be aware that for orders under $40.00, the shipping and handling charges can seem proportionally high compared with the value of what you ordered.

Payment Terms

Institutions such as universities, libraries, museums, historical societies, schools, etc. can be set up with "net 30" terms, with a valid purchase order. Customers are responsible for all costs and fees involved in collecting past due balance. Individuals must prepay, using either a check, paypal, or credit card. We will be happy to prepare a pro forma invoice or estimate, for you to anticipate the actual shipping charges. Please note that we will also be happy to call you for credit card information, once you have sent your order. This extra step helps avoid potential theft of your credit card number.

Delivery

For materials in stock, we normally ship within 2-3 business days of receipt of your order. We do our best to ship remaining back ordered items as quickly as possible, although there can be occasional longer delays of some harder-to-get imported and/or hand-made materials. Please tell us if you have deadlines so that we can do our best to help meet them, or at let you know if it would be better to substitute alternate materials. Domestic orders are shipped daily via UPS – a street address is required. Normal delivery is via UPS Ground Service. Expedited delivery is also available (additional shipping charges apply); if this service is desired we must receive the order before 1:00 pm Eastern Time. Foreign non-freight order are only shipped via UPS.

Returns

We aim to please, and accept returns of most unused items, within 30 days of the shipping date, for any reason. We do have some important exceptions:

* Custom orders cannot be returned.

* Cut cloth, some large orders, and some heavy orders (e.g., binder’s board), cannot be returned, or may be subject to a 25% restocking charge, at Bookmakers Inc's discretion. Please inquire.

Please call us prior to returning, and let us know the reason. The original packing materials can usually be used in repacking.  Upon receipt of the returned items, we will issue merchandise credit to be applied to your next order; this credit is valid for one year. If you prefer a refund, please just let us know. If your order had been paid for by credit card, we will issue a credit to that account.

Damage

We pack your materials carefully using heavy-duty packaging materials, some of which are custom made for our merchandise. Despite this, there is occasional damage that occurs during transit, for which we cannot be responsible. If there is obvious damage to a package, you must note this when signing for the delivery, and file a claim with the carrier (normally UPS). If damage is discovered after opening the package, please save the packaging materials for inspection, and file a claim with the carrier. Be sure to notify us; we can usually facilitate your claim.

Prices

All prices shown are F.O.B College Park, Maryland, unless otherwise noted.

If you are familiar with us, you know that we really don't change prices very often; we make every effort to keep them stable. When there are unusual currency fluctuations or cost increases, however, our prices are subject to change without notice. For price increases over 15% more than what you were expecting, we will contact you prior to shipping.

BookMakers, Inc. 8601 Rhode Island Ave, College Park, MD 20740
Phone: 301.345.7979, Fax: 301.345.7373, e-mail: bookmakers@earthlink.net
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